Return and Exchange Policy

We want you to be satisfied with your purchase. We allow item exchange requests within 30 days from date of purchase, provided that the official receipt is presented and that the item is still in perfect condition, with its original packaging intact.

PRODUCT RETURNS

Our stores reserve the right to physically assess the products being returned and make the decision to accept or decline requests. Please note that normal wear and tear is not considered a manufacturing flaw, and therefore is not qualified for return/exchange.

Customers may return via:

• Third-party courier (merchant will only shoulder the shipping fee if item is damaged, incomplete, or wrong item has been shipped)
• Drop the item at any of our physical stores:
• Bootcamp Fort
• Bootcamp Ayala Center Cebu

Item for return/exchange should include the following:

• Sales invoice
• Bootcamp order form or order confirmation via e-mail
• Original shoe box for footwear
• Attached swing tag for apparel

Merchandise may be returned in exchange for:

• An item of the same value or higher (difference to be settled upon purchase)
• E-voucher equivalent to the purchase amount
• Full refund through payment method used (applicable only when damaged, incomplete, or wrong items shipped are no longer in-stock for exchange)

In addition to this, returns/exchanges will not apply to:

• Altered items
• Accessories

Please note that we cannot guarantee stock availability for exchange of returned items as stocks may already be allocated to new orders.